What is the cancellation policy for missed or late appointments?
Appointment Policies
Late appointments: Because of our full schedule, we are generally not able to see patients that arrive late for an appointment. If you are late for your appointment and we have to reschedule it for another day, you may be charged a missed appointment fee.
Missed Appointments: If you need to reschedule or change an appointment, please provide us with 24 hours notice. If you miss your appointment, regrettably we must charge you a missed appointment fee. As a courtesy, we do endeavour to give reminders the day prior to your scheduled appointment. Thank you for your understanding.
Surgical Appointments Surgical or dental procedures that are missed, either due to absence or the failure to fast your pet for anaesthetic will also result in a fee.