What is the cancellation policy for missed or late appointments?

Dr. Smith's appointment schedule is usually very tight and we have difficulty managing late or missed appointments. Due to the high incidence of missed or late appointments, we are now having to tighten up on our cancellation policy.

*Appointments that are canceled with less than 24 hours notice will be billed a $35.00 fee. (We will not charge this fee if we are able to fill the appointment space.)

*We will do our best to accommodate late arrivals, but if you are late for an appointment and we are not able to fit you in, we will need to charge for the missed appointment ($35.00) and reschedule your appointment for another day.

We thank you for your understanding in this matter.

Location & Hours

Location & Hours

2263 Mt.Newton Cross Road
Central Saanich, BC V8M 1T8
(250) 652-5505 (250) 652-5548 Fax

Mon-Fri 8.30am to 5:30pm
Sat 9:00am to 12:00pm

After hour emergencies : 250-475-2495 Central Victoria Veterinary Hospital  www.centralvictoriavet.com