What is the cancellation policy for missed or late appointments?

Appointment Policies

Late appointments:  Because of our full schedule, we are generally not able to see patients that arrive late for an appointment.  If you are late for your appointment and we have to reschedule it for another day, you may be charged a missed appointment fee.

Missed Appointments:  If you need to reschedule or change an appointment, please provide us with 24 hours notice.  If you miss your appointment, regrettably we must charge you a missed appointment fee.  As a courtesy, we do endeavour to give reminders the day prior to your scheduled appointment.  Thank you for your understanding.  

Surgical Appointments Surgical or dental procedures that are missed, either due to absence or the failure to fast your pet for anaesthetic will also result in a fee.


Location & Hours

Location & Hours

2263 Mt.Newton Cross Road
Central Saanich, BC V8M 1T8
(250) 652-5505 (250) 652-5548 Fax


Mon-Fri  9:00 am to 5:00 pm
Sat 9:00am to 12:00pm

At this time the office will now be closed from 12:30pm-1:30 pm daily due to staffing constraints. Please call in advance to arrange for times to pick up any items. We apologize for any difficulty this may cause. 



After hour emergencies : 250-475-2495 Central Victoria Veterinary Hospital  vcacanada.com/centralvictoria/

or WAVES Vetererinary Emergency Hospital 778-432-4322 - www.wavesvet.com 

*Please note WAVES is not always available 24/7- call in advance if after hours or check website.